For those seeking the real business benefits that can be gained from the
convergence of voice, data, video and web enabled applications, SpliceCom's
broad range of Proactive Communication Stations (PCS) delivers the ultimate
in service to the desktop. When used in conjunction with the maximiser,
PCS allows the relevant information from your core business applications
to be "pushed" to the desktops of those who need it in a timely
and controlled manner, totally independent of the type of telephone you
may wish to deploy
For voice communications, the PCS 400 provides all the facilities associated
with a top of the range digital phone for making and receiving calls.
It then extends the control and information associated with these calls
through an integrated, full-size VGA (Video Graphics Array), LCD touch
screen. Where business phones have traditionally provided context sensitive
keys around a small display to aid use, the PCS 400 provides a far larger,
context sensitive screen. Graphical icons are used to control telephony
functions in the same intuitive manner you associate with mobile phones.
A monchrome screen version, the PCS 200, is also available.
Supplied as standard
with every maximiser system, the PCS 50 application, delivers ALL
of the benefits associated with the PCS 400 and PCS 200 desktop stations
to those who wish to use traditional analogue telephones or IP softphones.
For analogue telephone users, the PCS 50 application can be run on a desktop
or laptop PC. The PC's Ethernet port is then connected either directly,
or via the LAN network to a maximiser Call Server module. This
allows the PCS 50 application to become a "partner" to an analogue
phone connected to a maximiser Phone module. Phone calls can be
placed as normal from the telephone keypad, or via the PCS 50 application.
Access to Web enabled applications, Intranet based information, video
streaming, speed dials/busy lamp field/direct station select, directory
access, messaging and call progress are then all provided in exactly the
same manner as the PCS 400/200.
the same is true for IP softphone users on maximiser. In this case,
the PCS 50 application is again run on a multi-media desktop or laptop
PC, connected via Ethernet either directly, or indirectly to a Call Server
module. Finally, a headset with microphone, or standalone handset, is
then attached to the PC via the soundcard, or USB connection, to provide
a fully featured IP telephony solution. Ideal for mobile users or those
working from home, this again provides ALL of the benefits associated
with the top of the range PCS 400.
With the PCS SpliceCom
have delivered a consistent, powerful, yet easy-to-use communications
interface, independent of the type of phones you may wish to deploy. This
in itself is the key to un-locking advanced and powerful business telephone
functionality that previously would have been beyond the reach of most
employees. The end-result - greater business efficiency.
Keeping your existing customers happy is a critical success factor in
these enlightened times, so the provision of outstanding customer service
is of extreme importance to every business. Through the combination of
maximiser and PCS, SpliceCom allow you to enhance your Customer
Service offering in a myriad of ways. Where standard, Caller Display phones
are utilised the maximiser system passes through invaluable customer
related information - the number of the person calling you, their name
and the group or DDI number they've called - before you pick the call
up. The same also holds true for the PCS 400, PCS 200 and PCS 50, allowing
known customers to be greeted by name, whatever phone you deploy. However,
the real power of maximiser is realised when your IT applications
are seamlessly converged with your telephone system. Records held on any
web enabled or intranet-based application, relating to the calling, or
called, customer can easily be pushed on to the screen of the PCS 400,
PCS 200 or PCS 50. SpliceCom's PCS uses native HTML to make implementation
extremely easy, requiring minimal technical knowledge and little, if any,
ongoing support. Alternatively, application integration with the maximiser
can also be achieved via XML or Microsoft's Telephony API (TAPI). However,
you wish to supplement your current Customer Service offering, the maximiser
and PCS gives you maximum choice with maximum flexibility.
Improved Internal Communications
The one sure-fire way to increase the overall efficiency of your company
is to maximise the internal transfer of information. To assist
you with this maximiser provides you with an integrated contact
database. This open standard (LDAP) database is used to store phone numbers
and information relating to internal and external contacts and can easily
be accessed by anyone using a PCS desk station or application. Speed dialling
can be achieved via one of three directory areas held on this database;
Contacts, Departments or Users. Alternatively, for frequently dialled
numbers you can create your personal Favourites, which function as both
Speed Dials/Direct Station Select and Busy Lamp Field icons as well. The
Contact entries also have a notes field associated them, these can be
viewed and edited using PCS - the PCS 400 & PCS 200 both feature a
USB connector for attaching an external keyboard and/or mouse. When you
transfer a call internally, the attached notes go with the call - think
of it as an integrated, entry-level CRM package.
& PCS also allows information from web enabled applications to be
"pushed" to those who need it on a regular time of day/day of
week basis, or as and when required. For example, a breakdown of the end-of-day
sales figures could be sent to the PCS screen or PC of all of the sales
staff. As this information is now "pushed" and not "pulled"
you no longer have to rely on your staff remembering to access it from
their PCs - it is automatically sent to their PCS or PC screen. "Lost
time" sending your team to attend company update meetings is also
a thing of the past with PCS. Support for multi-media streaming means
that your employees can get all the latest company news via video broadcasts
without the need to leave their desks. With maximiser & PCS
the real time business starts here.
With SpliceCom's maximiser & PCS your workforce are recognised
and treated for what they are - people with individual and differing needs,
not a telephone extension or a place of work. maximiser's unique
focus on mobility through geographical independence liberates you from
the confines placed upon your workforce by traditional PBXs. They can
move between desks, floors within a building or even offices in different
locations and their DDI numbers, voicemail and access privileges all move
with them. Even when they're out of the office, be it on the road or working
from home, they can still handle their calls directly should they choose
to. Comprehensive and simple to use forwarding options allow DDI and/or
Departmental calls to be forwarded to colleagues, mobiles, home phones
or voicemail. And for those employees whose work dictates that they never
stay in the same spot for too long, there's even an option to "twin"
their desk phone with a (or any alternative phone) so they both ring at
the same time. No longer will forwarding be a time consuming chore.
In today's business
environment, it's those companies that can be contacted 24 hours a day,
7 days a week that continue to stay ahead of the pack. Because of this
SpliceCom provide voicemail, auto attendant and unified messaging as standard
on all maximiser systems. The easy to use voicemail system allows
for remote retrieval of messages with PIN code security for those out
of the office. However, "knowledge" of employee's home and mobile
phone numbers allows calls placed from them to be automatically routed
directly through to the appropriate mailbox - ideal when collecting calls
from a mobile when on the move. The number of outstanding voicemail messages
is clearly shown on analogue caller display phones, while the intuitive
icon driven display of the PCS is ideal for collecting messages. PCS even
allows you to see who's left messages before you listen, and potentially
even more importantly who's called and hasn't left a message, allowing
a one-touch call-back. Alternatively you could choose to forward your
voicemail messages to e-mail, so keeping all your messages in one place.
Each Call Server module handles up to 300 extensions, be they analogue,
IP or any mix of the two. If your requirement is for more than 300 extensions
simply add more Call Servers - the total current capacity of the maximiser
is 5,000 extensions and 100 Call Servers. This approach allows systems
to grow in an organic manner without the need to upgrade or replace processors
and cabinets as is the case with traditional PBXs. Yet no matter how big
or small your system may be it is still appears to your users and is managed
as a single entity.