Apple Mac Support
SpliceCom’s PCS 50 for OS X is a truly unique application, which enables the delivery of advanced business telephony to the Apple Mac community for the very first time. Identical in operation and functionality to SpliceCom’s PCS 50 application for the Windows operating system, the Apple variant can be utilised on any iMac, PowerBook or iBook running OS X.
IP Softphone - Bluetooth or USB Headset/Handset
PCS 50 for OS X delivers ALL of the features and functions associated with SpliceCom’s top of the range PCS 400, colour, touch-screen phone and can be run in two different modes. As an IP Softphone, it makes use of the Mac’s integrated support of Bluetooth headsets to make and receive phone calls, with the Apple computer handling all the call processing requirements. Alternatively, traditional IP Softphone devices like USB handsets or headsets can also be utilised.
Analogue Phone Partner
As a Phone Partner PCS 50 can be used in conjunction with SpliceCom’s PCS 10 or PCS 5 System Phones or even an existing analogue phone. In this role the telephone can be used to make and receive calls, totally independent of the Apple Mac, as normal. However, access to Caller Display with alpha tagging, System Directories (External Contacts, Users & Departments), Busy Lamp Field/Direct Station Select, Message Mailboxes, Call Conferencing, Call Recording and Key System Emulation features, etc. are all controlled via the PCS 50 for OS X application.
Working with Web Enabled Applications
In addition, PCS 50 for OS X provides the ability to converge SpliceCom’s maximiser business telephone system with the Internet, Company Intranet or any web-enabled application. Any page in standard HTML/PHP format can be “pushed” to the Apple Mac screen based on a wide range of criteria – incoming CLI, Called Number, time of day/day of week, or an external trigger or event – to everyone, whole Departments or individual Users. This provides next-generation CTI across multiple applications simultaneously, totally independent of platform, operating system or location.
Traditional CTI through AppleScript
PCS 50 for Mac OS X also supports conventional CTI through the use of AppleScript. This allows automatic dialling of telephone numbers from the OS X Address Book, applications like the ever-popular FileMaker Pro – or any other application that supports AppleScript. Linking to the relevant records within 3rd party applications for incoming calls is also handled in the same manner.
PCS 50 is a key component of SpliceCom’s Extension Anywhere solution for mobile, remote and home working – and PCS 50 for OS X is no exception. For IP Extension Anywhere it can be used as an IP Softphone across a VPN service with QoS, whilst Analogue Extension Anywhere allows it to be connected to maximiser across a VPN service (no QoS required) and used in conjunction with an existing analogue home phone. Finally Mobile/GSM Extension Anywhere makes use of the Apple Macs in-built wireless LAN which, when used with Wireless VPN services (no QoS required), such as BT’s Openzone, allows a standard Mobile/GSM phone to be used as an integrated maximiser extension.
Operators Console
SpliceCom’s PCS Operators Console has been specifically designed to elevate business productivity and enhance the overall company image at the main point of customer contact by delivering an improved operator service. By combining all aspects of the PCS 50 application together within a single window and expanding its capability, SpliceCom’s PCS Operators Console has been specifically developed to partner PCS 400, PCS 100, PCS 10, PCS 5 or existing analogue phones. The PCS Operators Console runs under Apple Mac OS X (a Windows version is also available) and can be alternatively used with a USB or Bluetooth, handset/headset as an IP Softphone. For more information visit the Operators & Receptionists page or download the PCS Operators Console Datasheet.
SpliceLog is a web-enabled Call Logging/Management application, specifically developed for maximiser. Although hosted on a Microsoft Windows platform, information can be viewed and reports run through any standard web-browser - including Safari, Mozilla, MS Internet Explorer for Mac and SpliceCom’s PCS 400 or PCS 50. Simple to set-up, SpliceLog allows every phone call to be logged, checked, costed and stored automatically. For more details visit the Call Management page or download the SpliceLog datasheet.
Call RecordingSpliceCom provide integrated Call Recording as standard on maximiser. SpliceRecord is an add-on application module for the SpliceLog call management system which allows all call recordings made on maximiser to be exported, stored, sorted on a wide-range of criteria and played-back. Under SpliceLog details of the call recording – including the ability to “click & play” - are included with the full call logging record of each call. For more details visit the Call Recording page or download the SpliceRecord datasheet.
Call Centres
maximiser provides many advanced Call Centre features “under the skin.” Automatic Call Distribution (ACD), Skills Based Capabilities, Call Queuing with entry/update messages and definable limits, Call Recording, Call Routing on CLI, multiple Music-on-Hold zones, Agent Log In/Out and Supervisor Monitoring & Intrude are all supported as standard. Adding visibility of real-time queue information through a Mac OS X Desktop Client turns maximiser Departments into Informal Call Centres – ideal for Service, Support and Help Desks, etc.
The SpliceQueue Desktop Client for Mac OS X (a Windows version is also available) provides accurate, up-to-date information on how many calls are currently holding, wait time for those calls held in queues – and who they are - real time “agent” status and their response times. A Desktop Client can be configured to present this information for a single Department – or all Departments. SpliceQueue can also provide a visual warning when certain pre-defined queue parameters are exceeded, for example, if a queued call were to exceed your target wait time. For more details visit the Call Centre page or download the SpliceQueue datasheet.
maximiser has been developed to be the most “Open” business telephone system available today. It can be completely configured from any standard Web Browser – including Apple’s Safari, Mozilla and Microsoft’s Internet Explorer for Mac – whilst voicemail can be forwarded as an attachment to any SMTP compliant email system – including Apple Mail. PCS 50 and PCS Operators Console for OS X extend this Open System support for the Apple Mac community, whilst the range of “SpliceApps” provide true value in the areas of Call Management, Call Recording & Call Centres. This approach is directly in-line with SpliceCom’ strategy of providing maximiser’s advanced benefits to all users in a consistent and identical manner, totally independent of LAN infrastructure, telephone type, computer platform, service delivery, location or company size.
The 2005 Comms Channel Awards were presented at a gala dinner on the 12th April at the Birmingham NEC Metropole Hotel. SpliceCom’s client productivity tool for the Apple environment – PCS 50 for Mac OS X – was recognised by a panel of industry specialists as “The Most Innovative New Product or Service.” The judges supported the award by saying “SpliceCom’s PCS 50 for OS X is a truly unique application as it enables the delivery of advanced business telephony to the rapidly expanding Apple Mac community for the very first time.” For more details visit the Comms Channel Award page.
SpliceCom’s PCS 50 and PCS Operators Console for OS X are Ready for the Next Generation of Apple Macs Steve Jobs, Apples CEO, unveiled the new iMac and previewed the MacBook Pro at the Macworld Keynote in January 2006. These are the first Apple platforms to run on the Intel Core Duo processor, which delivers an increase in performance of up to 4X when compared with the company’s existing Power PC based, desktop and laptop computers. As an Apple Developer, SpliceCom were ready in advance of this release having tested and licenced both the PCS 50 and PCS Operators Console for OS X as Universal applications. This allows them to be run on both Intel and PowerPC based Mac computers.